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Hardware

There are a ton of hardware vendors. We buy alot of Dell since it is cheap.

I have found the computers are almost disposable...if they break it is cheaper to buy a new on than to pay a service call plus hourly rate plus parts.

I suggest standerdizing on one computer and hardware as it is eaiser to train, eaiser to move people around and if you do start staking the old ones up you can sometimes use the parts....

One thing I would suggest if you do not already have it...ON HOLD MUSIC PLAYER.

Studies show that customers put on-hold with nothing in the background will hang up 50% of the time.

If they think they have been hung up on because they hear nothing in the background, they will hang up and you probably cant afford to lose 1 customer!

In most cases you can get a on-hold music player for around $200.00 and I am sure 1 lost sale is worth alot more than that.

More information about on-hold music player

on-hold music players have several options for the music playing in the background, but the best thing is to play pre-recorded messages and background music.

Some very good advertising time is availible while on-hold so make the most of it. many on-hold music player s come with software that will allow you to creat your own messages. You can also get professionals to do the messages. Many companies that you work with may also provide you with on-hold music for your on-hold music player.

More activity + Better Tools = More Sales Mojo3X offers a set of sales tools specifically designed to increase your contact ratio ..	Agents grow when or Mojo is questioned. Our "Best Practices " section is designed to help stimulate ideas that can change the way you think