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Contact CenterIf you are growing, you probably have found the hardest thing to get is enough qualified prospects. We have found thet investing into a contact center to be the best investment we could of made. You can get as simple as a ONE person system, that you will be able to add to in the future as you grow. With the system in place, we are now able to hire entry level team members add them to the system and get prospects out of them on a regular basis. The key was to have the Contact Center system in place so the only variable is how many hours you operate. We find that on average in a 6 hour shift we can make 6-10 prospects. So if we need more leads, we hire more staff to call.... This allows us to make the most of the leads we have and the time we invest into getting new leads. There are many rules and regulations involved, much time needs to be invested into wether or not a contact center is right for your business. However, if you are like most you will always need a steady stream of fresh new prospects, and like every thing else...you will need a system to help you accomplish that goal. As you are probably seeing by now, it is all about the systems . This way you can focus on building your business not being the mechanic in the business! Another great thing about the contact center, is once you have your lead generation going you can also use it to follow-up with those leads making the most out of every prospect or lead you generate. Many top agents will tell you activity is key to success, very few have built a system that automates the systems so well that they maximize on every prospect they have ever had. It is just recently that Contact centers have been even affordable to small operations. I have been in call centers that have spent over $2mm on there contact technology alone...companies dont spen $2mm on hardware unless they are going to get a huge return. Level the playing feel, and compete with the big dogs at a fraction of the cost. Here are a few contact or call center suggestions:
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